Frequently Asked Questions
Everything you need to know about our magical home collection.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package departs our sanctuary.
What is your return policy for home decor?
We offer a 30-day return window for most unused items in their original packaging. Please note that custom-made products and certain apothecary items are final sale for safety and hygiene reasons.
Are your candles and incense ethically sourced?
Yes, we prioritize sustainability. Our candles are hand-poured using natural waxes, and our herbs and incense are ethically harvested from suppliers who respect the earth's cycles.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. International shipping rates and delivery times vary based on destination and local customs processing.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure timely delivery. If you need to make a change, please contact our support team within 12 hours of placement, and we will do our best to assist you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. All transactions are encrypted and secure.